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Quality and RMA Technician in Round Rock, TX 78681

Pay:

$18-20/hour

Perks: 

• Weekly Pay 
• Direct deposit option
• Referral bonus eligible
• Health insurance options/plans

Schedule:

Monday-Friday 8am-5pm

Job Duties and Responsibilities: 

• Initiates and manages RMA requests with vendors for defective or failed components and systems. 
• Tracks all open RMAs from initiation through resolution, including the return, replacement, or credit process. 
• Maintains accurate and up-to-date records of all RMA transactions in company systems. 
• Communicates with vendors to ensure compliance with return policies and timelines. 
• Audits RMA inventory regularly to ensure proper control and traceability.
• Receives and inspects returned materials to validate return reasons and condition. 
• Coordinates with warehouse and inventory teams to segregate RMA stock and maintain accurate counts. 
• Ensures proper labeling, storage, and documentation of all items in the RMA process. 
• Assists with inventory reconciliations, cycle counts, and reporting discrepancies related to returns.
• Assists the support team in handling technical support inquiries, with a focus on NUC system troubleshooting. 
• Provides basic diagnostic support to customers over phone or email. 
• Escalates advanced technical issues to engineering or Tier 2 support as necessary. 
• Documents all support interactions and updates internal ticketing systems.

Job Requirements and Qualifications:

• High school diploma or GED required. 
• Associate degree or higher in Supply Chain, Logistics, Information Technology, or a related field preferred. 
• Previous experience in RMA processing, inventory control, or vendor returns. 
• Working knowledge of NUCs or similar small form factor PCs. 
• Strong organizational and documentation skills. 
• Proficient in Google Workspace, and ERP or inventory management systems. 
• Excellent communication skills, both verbal and written. 
• Ability to work independently and manage multiple priorities. 
• Experience with Infor SyteLine preferred. 
• Previous work in a support or help desk environment preferred. 
• Familiarity with ISO 9001 procedures or quality systems related to returns and inventory control preferred.

KeyStaff. Since 2004. Let us be the Key to your Success.

KeyStaff, Inc. is an Equal Opportunity Employer, KeyStaff, Inc. provides equal employment opportunities without regards to race, color, religion, gender, national origin, age and disability unrelated to an individual’s ability to perform adequately, sexual orientation, marital status, or any other characteristic protected by law.

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