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IP Phone Provisioning Technician in Austin, TX 78723

Pay:

$23-24 

Schedule:

Monday-Friday 8am-5pm

We are seeking a detail-oriented and technically inclined IP Phone Provisioning Technician to join our growing team. In this role, you will be responsible for configuring, programming, testing, and preparing IP telephony devices for deployment prior to shipment. Your work will ensure customers receive fully configured, deployment-ready equipment that provides a seamless installation experience.

This position is based in a fast-paced wholesale distribution environment where accuracy, quality, and efficiency are essential. In addition to provisioning responsibilities, you will be cross-trained in warehouse operations and assist with order fulfillment, inventory management, shipping, and receiving as business needs require.

Key Responsibilities:

IP Phone Provisioning

• Provision and configure IP phones based on customer, reseller, and service provider requirements.
• Program SIP credentials, firmware, feature keys, button layouts, VLAN settings, and other device-specific configurations.
• Verify MAC addresses, serial numbers, model information, and customer assignment accuracy.
• Test all configured devices to ensure successful registration, firmware compatibility, and proper functionality before shipment.
• Familiar with configuration templates for multiple manufacturers and hosted PBX platforms.
• Work efficiently to meet same day ship requirements.
• Perform firmware upgrades and validate compatibility with supported hosted voice platforms.
• Develop understanding of provisioning activities, including order management, inventory, and asset tracking systems.
• Identify, troubleshoot, and resolve provisioning or hardware issues prior to shipment.
• Develop understanding of the collaboration with IT to manage and implement provisioning processes.
• Follow established quality assurance procedures to minimize returns and customer support issues.
• Adhere to company security policies and protect customer account credentials and configuration data.
• Assemble customer kits that may include IP phones, headsets, power supplies, cables, accessories, and printed documentation.
• Apply customer-specific asset tags, labels, branding, and packaging requirements.

Warehouse Operations

• Become proficient in all warehouse order fulfillment processes, including order picking, packing, shipping, inventory bin replenishment.
• Pick products accurately utilizing RF scanner according to picklist while maintaining inventory integrity.
• Package equipment using company standards to ensure products are protected during transit.
• Prepare shipments using Package Manager module in MAS500 ERP system and follow shipping procedures.
• Verify order accuracy, quantities, serial numbers, and documentation before shipment.
• Support cycle counts, stock replenishment, and inventory audits.
• Maintain a clean, organized, and safe warehouse environment following company safety policies.
• Provide backup support for warehouse operations during peak order volumes, employee absences, and special projects.
• Cross-train with other operations personnel to ensure continuity across provisioning and fulfillment functions.

Qualifications:

Required

• High school diploma or equivalent.
• Working knowledge of VoIP, SIP, or IP telephony technologies and hosted PBX and cloud voice solutions.
• Familiarity with IP phone manufacturers such as Yealink, Poly, Cisco, Grandstream, Fanvil, or similar devices.
• Basic understanding of TCP/IP networking, DHCP, DNS, VLANs, and network troubleshooting.
• Ability to learn and perform warehouse fulfillment functions, including pick, pack, and ship operations.
• Strong attention to detail and commitment to quality.
• Excellent organizational and time management skills.
• Ability to manage multiple priorities while meeting daily production and shipping deadlines.
• Proficiency with Microsoft Office and ERP & warehouse management (WMS), or order management systems.

Preferred

• Experience in warehouse operations, distribution, or logistics.
• Knowledge of automated provisioning platforms and zero-touch deployment.
• Familiarity with inventory management systems and barcode scanning technology.
• Telecommunications or networking certifications are a plus.

Core Competencies

• Technical aptitude
• Customer focus
• Attention to detail
• Quality assurance
• Inventory accuracy
• Warehouse operations
• Team collaboration
• Flexibility and adaptability
• Time management
• Continuous improvement

Physical Requirements

• Ability to lift and move equipment weighing up to 50 pounds.
• Ability to stand, walk, bend, and reach throughout the workday.
• Ability to work at provisioning stations, warehouse shelves, and packing stations for extended periods.
• Manual dexterity to configure, test, label, package, and ship electronic equipment.

KeyStaff, Inc Since 2004. Let us be the Key to your success!!

KeyStaff, Inc. is an Equal Opportunity Employer, KeyStaff, Inc. provides equal employment opportunities without regards to race, color, religion, gender, national origin, age and disability unrelated to an individual’s ability to perform adequately, sexual orientation, marital status, or any other characteristic protected by law.

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