Customer Service Phone Tech Support Representative in New Braunfels, TX 78130

Pay: $ 19.36 hr

Perks: 

• Weekly Pay 
• Direct deposit option
• Referral bonus eligible
• Positive working environment 
• 
  

Schedule:

• Monday- Friday
• 8:00am – 5:00pm 

Job Duties and Responsibilities: 

• Responsible for providing technical problem resolution, troubleshoot issues with security products, and provides customer service support over the phone.
• Provide daily support to users of various computer systems including answering questions, analyzing problems, and quickly forming solutions to ensure proper operation of company products.
• Reads and works with drawings, process sheets, operation manuals, schematics and work orders
• Test and repair electronic boards, parts, hardware, and other manufactured security products using hand tools and power tools and machinery.
• Ship product parts under warranty and for repairs or lost items to customers
• Provides on-site/off-site product training to vendors, sales dealers, staff, etc...
• Maintain logs and reports; customer phone, repair, inventory logs/reports, etc.

Job Requirements and Qualifications:

• Must be able to lift, carry, push, and pull or otherwise move objects up to 50 pounds occasionally and/or frequently.
• Knowledge of and skill in operating personal computer and other office equipment
• Ability to read and interpret installation instructions, blueprints, process sheets, operations manuals, schematics, and work orders.
• Ability to quickly identify issues, form solutions, and troubleshoot on electronic and hardware products. Ability to use various soldering and wiring technics.
• Ability to use electronic testing equipment, measuring devices and hand tools.

Additional Skills:

• Effectively listening and communicating verbally and in writing.
• Bilingual: English/Spanish, preferred.
• Ability to compile and maintain records, logs and organize reports accurately.
• Ability to operate office equipment and systems; computer, email, excel and phones etc.
• Ability to establish and maintain effective working relationships internally and externally.
• Be willing to work weekend hours and overtime as required.

KeyStaff, Inc Since 2004. Let us be the Key to your success!!

KeyStaff, Inc. is an Equal Opportunity Employer, KeyStaff, Inc. provides equal employment opportunities without regards to race, color, religion, gender, national origin, age and disability unrelated to an individual’s ability to perform adequately, sexual orientation, marital status, or any other characteristic protected by law.

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