Service Dispatcher in Addison, TX 75001

Pay:

$18-20/hr

Perks: 

• Weekly Pay 
• Direct deposit option
• Referral bonus eligible
• Health insurance options/plans

Schedule:

Monday-Friday 8am- 5pm

Job Duties and Responsibilities: 

• Manage and coordinate service calls and installations for residential and commercial Service clients.
• Respond to incoming service requests via phone, email, and voicemail, gathering necessary information from clients and assessing the urgency of the request.
• Working with 3^rd party Tier 1 Support and managing their ticketing systems on the Texadia side. 
• Dispatch service technicians based on skill set, location, and priority of the service call.
• Monitor technician schedules to ensure on-time arrivals and timely job completions.
• Maintain accurate and detailed records of service requests, including technician time logs, job updates, and completion status.
• Communicate with clients to confirm appointment times, provide updates, and address any inquiries or concerns.
• Provide initial troubleshooting support over the phone, email, or voicemail when appropriate.
• Assist in tracking service inventory and ordering parts or equipment as needed for specific jobs.
• Ensure all service operations adhere to company policies and procedures

Job Requirements and Qualifications:

• Proven experience as a dispatcher, project management or in a similar role, preferably in the audio/video or home automation industry.
• Ability to think and work independently.
• Ability to demonstrate planning, organizing and implementing skills which allow the successful completion of a project/service call by a specific due date. 
• Excellent written and oral communication skills.
• Strong interpersonal and customer service skills 
• Experience in reading/understanding architecture, electrical, structural & AV systems drawings.
• A teachable disposition and a willing attitude towards continuing education.
• Flexibility to work outside the job description when the need arises.
• Extensive experience working in a team-oriented, collaborative environment. 
• Analytical and problem-solving/troubleshoot.
• Deductive reasoning skills.
• PC and Network knowledge.
• Self-starter with keen attention to detail.
• Ability to effectively prioritize and execute tasks in a high-pressure environment.            
• Strong Data Entry and Administrative/Computer Skills
• Microsoft Office experience – Excel, Word, Power Point, Outlook
• Familiarity with scheduling software and customer relationship management (CRM) systems.
• Technical knowledge of audio/video systems or home automation products is a plus.
• High school diploma or equivalent; additional certification in customer service or dispatching is preferred.
• Ability to work days, evenings or weekend shifts
• Clean driving record and background check.

KeyStaff. Since 2004. Let us be the Key to your Success.

KeyStaff, Inc. is an Equal Opportunity Employer, KeyStaff, Inc. provides equal employment opportunities without regards to race, color, religion, gender, national origin, age and disability unrelated to an individual’s ability to perform adequately, sexual orientation, marital status, or any other characteristic protected by law.

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