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RMA Coordinator in Plano, TX 75074

Pay:

$22.50 to $23.00/hr

Perks: 

• Weekly Pay 
• Direct deposit option
• Referral bonus eligible
• Health insurance options/plans

Schedule:

Monday-Friday 7am to 330pm

Job Summary:

The RMA Coordinator is responsible for handling RMA requests from customers from the initial request for return, tracking the entire evaluation and resolution of the issue and having the goods repaired or replaced to the customer.

Job Duties and Responsibilities: 

• Receives RMA within system. 
• Logs in the request with the date received and pertinent job information.
• Conducts initial review of provided customer documents for RMA reason.
• Performs incoming visual inspection of RMA.
• Documents any issues identified during visual inspection.
• Prepares the paperwork required to follow the return through the system and keep track of process.
• Collects information to determine RMA eligibility.
• Order parts needed to repair returned products.
• Prepares information for credit memo when applicable.
• Maintain accurate records and monthly reports.
• Maintain communication with Program Management on the status of RMA requests until closed

Job Requirements and Qualifications:

• Prefer a high school diploma or 2-year experience in a manufacturing environment
• Able to confidently identify visually anomalies during inspection.
• Able to communicate with customers and co-workers.
• Able organize information and follow through to completion.
• Able to handle multiple tasks at one time.
• Detail-oriented with strong organizational skills.

KeyStaff, Inc Since 2004. Let us be the Key to your success!!

KeyStaff, Inc. is an Equal Opportunity Employer, KeyStaff, Inc. provides equal employment opportunities without regards to race, color, religion, gender, national origin, age and disability unrelated to an individual’s ability to perform adequately, sexual orientation, marital status, or any other characteristic protected by law.

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