KeyStaff is actively hiring for a Customer Service Representative in San Antonio, TX 78213

Pay:

 $14.00/hr 

Perks:

Weekly Pay

Direct Deposit

Referral bonus eligible

Positive working environment

Schedule:

Monday - Friday 7:30am -4:30pm

 Job Summary:

The Customer Service Representative serves as a primary customer contact person. This role will enter purchase orders into the computer system and answer inquires relating to orders, product, performance, delivery lead times and other product/company information.

Job Duties and Responsibilities

• Receive customer purchase orders from e-mail, e-commerce or other Internet means, fax and telephone.
• Enter purchase orders into computer. Annotate customer number; create sales order number and shipping date.  Ensure price and minimum order quantity accuracy.
• Cold-Call primary contacts in order to sell products.
• Handle orders and correspondence related to various accounts.
• Maintain current customer services workbook, including price sheets, promotional materials, and other documents as required.
• Maintain a system to ensure timely follow-up calls.
• Quote product prices based on customer category.
• Coordinate and communicate with Warehouse Manager to ensure timely delivery of orders.
• Mail samples and brochures to prospective clients.
• Address customer concerns and complaints; keep Quality Control involved in any customer feedback as per ISO requirements.
• Maintain a library of directories.
• Prepare and distribute reports.
• Set up new customer accounts in the computer system.
• Provide E-Commerce Support functions including customer set up, order processing, resolving customer complaints.
• Embody and demonstrate our values: Be People Centered, Be a Team, Be Limitless, Be Trustworthy, and Be Resilient

Job Education and Experience:

• High school diploma or the equivalent
• Two to four years of experience in customer service

Job Skills and Abilities:

• Ability to operate standard office equipment, including copy machine, fax machine, scanner and telephone
• Ability to operate computer and software, including word processing, spreadsheets, and job specific software
• Ability to remember stock numbers and price changes
• Knowledge of basic math
• Ability to work independently
• Effective written and verbal communication skills, including communication over the phone and e-mail
• Ability to investigate and resolve problems with customers

Physical Requirements:

• Must be able to lift up to 25 lbs.

KeyStaff, Inc Since 2004. Let us be be the Key to your success!!

Keystaf, Inc. is an Equal Opportunity Employer, Keystaff, Inc provides equal employment opportunities without regards to race, color, religion, gender, national origin, age, and disability unrelated to an individual's ability to perform adequately, sexual orientation, marital status, or any other characteristic protected by law. 

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