KeyStaff is excited to announce that we are actively hiring for a Bilingual Customer Service Representative in Houston, TX 77081

*Interviews will be conducted via phone from our Carrollton, TX office*

*Candidates must live in the Houston, TX 77081 area or within reasonable commute* 

Pay:

$17.00 per hour

Perks: 

• Weekly Pay 
• Direct deposit option
• Referral bonus eligible
• Positive working environment 
• Health insurance options/plans

Schedule: 

Monday-Friday 8AM-5PM 

Job Duties and Responsibilities: 

• Take inbound and outbound phone calls to collect monies by negotiating payment terms and methods when right party is reached.
• Monitor debtors accounts and follow-up to ensure payments are made in a timely manner
• Utilize various skip tracing techniques and collection strategies to locate right parties in order to collect monies
• Collect balance or set up an appropriate payment plan.
• Review accounts to identify adjustments, discrepancies and create a request for resolution
• Handle debtor disputes and overcome stalls and objections & suggest money sources for debt payment
• All other duties as assigned

Job Requirements and Qualifications:

• Bilingual (Spanish and English) is required

• Basic computer skills
• Ability to compute basic math calculations
• Ability to multi-task
• Competitive
• Resourceful
• Goal Driven
• Great Work Ethic
• Team Player
• Punctuality
• Good Attendance
• Ability to switch between multiple computer systems
• Knowledge of FDCPA, HIPAA, state and local collection laws and the ability to be licensed in all states is preferred
• Strong listening skills
• Ability to communicate clearly and succinctly is required
• Ability to talk to others to convey information effectively and professionally
• Capable of handling difficult, escalated calls and reach resolution
• Dependable and punctual
• Stress tolerance
• Ability to maintain professional demeanor
• Must be able to efficiently navigate through the CUB’s system
• Well organized in taking and processing payments
• Ability to effectively handle calls while maintaining the client’s and Firm’s standards

KeyStaff, Inc Since 2004. Let us be the Key to your success!!

KeyStaff, Inc. is an Equal Opportunity Employer, KeyStaff, Inc. provides equal employment opportunities without regards to race, color, religion, gender, national origin, age and disability unrelated to an individual’s ability to perform adequately, sexual orientation, marital status, or any other characteristic protected by law.

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